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Chat App Message Service:Design an Instagram message template

Last Updated:Jan 09, 2026

This topic describes how to manage Instagram templates, including creating, designing, modifying, and deleting these templates.

Prerequisites

Create a template

  1. Log on to the Chat App Message Service console. In the left navigation pane, click Channel Management. Click the channel ID of an Instagram channel.image

  2. On the Template Design page, click Add.image

  3. In the dialog box, set the required parameters and click OK. image

    Note

    After the template is created, the page for modifying the template appears. You can continue to design the template. For more information, see the Design a template section in this topic.

Design a template

This section describes how to design the template that you created.

  1. Design template content as prompted based on the content type that you selected when you created the template. image

  2. Click Save.

Modify a template

The following section describes how to modify template content.

  1. Log on to the Chat App Message Service console. In the left navigation pane, click Channel Management. Click the channel ID of an Instagram channel.image

  2. On the Template Design page, find the template that you want to modify and click Edit in the Actions column. image

  3. Modify the template content based on your business requirements and click Save.

Delete a template

The following section describes how to delete a template.

  1. Log on to the Chat App Message Service console. In the left navigation pane, click Channel Management. Click the channel ID of an Instagram channel.image

  2. On the Template Design page, find the template that you want to delete and click Delete in the Actions column. In the message that appears, click OK. image

References

For information about how to connect a professional account on Instagram to your Facebook Page and how to send Instagram messages, see the following topics: