If you cannot log on to a bastion host or an asset to perform O&M operations, you can use the connectivity diagnostics feature to troubleshoot connectivity issues between a client and the bastion host or between the bastion host and the asset. Then, you can identify issues based on the analysis results. This improves troubleshooting efficiency. This topic describes how to use the connectivity diagnostics feature.
Usage notes
Make sure that the version of your bastion host is updated to V3.2.33. For more information, see Update a bastion host.
Troubleshoot connectivity issues in the console of your bastion host
If you use a RAM user, you can perform the following steps to troubleshoot connectivity issues on the Host O&M or Database O&M page in the console of your bastion host:
Log on to the Bastionhost console. In the top navigation bar, select the region in which your bastion host resides.
In the bastion host list, find the bastion host that you want to manage and click Manage.
In the left-side navigation pane, choose or .
On the Host O&M or Database O&M page, click Go to Diagnosis on Connection from Client to Bastion Host.
You can also click Diagnose in the Actions column of a host or a database.
On the Self-service Diagnosis page, diagnose the connectivity to assets or the O&M address of the bastion host.
Diagnosis on Connection from Bastion Host to Server
On the Asset Connection Diagnostics tab, you can troubleshoot connectivity issues between an asset and the bastion host. You can analyze the account validity of an asset and the network connection between the bastion host and the asset based on the specified asset IP address, account logon name, O&M address type, and asset source.
On the Diagnosis on Connection from Bastion Host to Server tab, specify Asset IP Address, Logon Name of Asset Account, and Asset O&M Address, and then click Start Diagnosing.
In the Diagnostic Result section, troubleshoot the issues based on the diagnostic results and suggestions.
Diagnosis on Connection from Client to Bastion Host
On the Connection Diagnostics of Bastionhost O&M Addresses tab, you can troubleshoot connectivity issues between a client and the bastion host.
On the Diagnosis on Connection from Client to Bastion Host tab, specify Bastionhost O&M Address and Client Access IP Address, and then click Start Diagnosing.
In the Diagnostic Result section, troubleshoot the issues based on the diagnostic results and suggestions.
Troubleshoot connectivity issues by using the O&M portal
If you are a local user, you can perform the following steps to troubleshoot connectivity issues:
Log on to the O&M portal. For more information, see Log on to the O&M portal.
In the left-side navigation pane, click Self-service Diagnosis.
On the Self-service Diagnosis page, diagnose the connectivity to assets or the O&M address of the bastion host.
Diagnosis on Connection from Bastion Host to Server
On the Asset Connection Diagnostics tab, you can troubleshoot connectivity issues between an asset and the bastion host. You can analyze the account validity of an asset and the network connection between the bastion host and the asset based on the specified asset IP address, account logon name, O&M address type, and asset source.
On the Diagnosis on Connection from Bastion Host to Server tab, specify Asset IP Address, Logon Name of Asset Account, and Asset O&M Address, and then click Start Diagnosing.
In the Diagnostic Result section, troubleshoot the issues based on the diagnostic results and suggestions.
Diagnosis on Connection from Client to Bastion Host
On the Connection Diagnostics of Bastionhost O&M Addresses tab, you can troubleshoot connectivity issues between a client and the bastion host.
On the Diagnosis on Connection from Client to Bastion Host tab, specify Bastionhost O&M Address and Client Access IP Address, and then click Start Diagnosing.
In the Diagnostic Result section, troubleshoot the issues based on the diagnostic results and suggestions.