Which users on the Alibaba Cloud international site (alibabacloud.com) need to complete account verification?
Users must complete real-name verification before they purchase, use, or renew Alibaba Cloud services that are available in the Chinese mainland based on the relevant laws and regulations in the Chinese mainland.
If you select a region in the Chinese mainland on the buy page of an Alibaba Cloud service, the system checks whether real-name verification is complete for your account. If real-name verification is not complete for your account, you are prompted to complete real-name verification.
Why do I need to complete real-name verification when I purchase an Alibaba Cloud service that is available in the Chinese mainland?
After you purchase an Alibaba Cloud service in a region in the Chinese mainland, the assets and data of your Alibaba Cloud service are stored in data centers in the Chinese mainland. You can access the resources in the Chinese mainland over the Internet. You must complete real-name verification based on the relevant laws and regulations in the Chinese mainland.
How do I complete real-name verification?
Go to the Real-name Verification page.
You can go to the Real-name Verification page by using one of the following methods:
Go to the Real-name Verification page from the buy page of the Alibaba Cloud service that you want to purchase. For example, if you select a region in the Chinese mainland when you purchase an Elastic Compute Service (ECS) instance, you are prompted to complete real-name verification when you click Next. In the message that appears, click Authenticate to go to the Real-name Verification page.
Log on to the Alibaba Cloud Management Console. In the upper-right corner of the page that appears, click your profile picture to go to the Account Center console. In the left-side navigation pane, click Real-name Verification.
Enter all the relevant information, upload certificate images, and read and agree to the commitment on the Real-name Verification page. Then, click submit.
If your account is an enterprise account, you must provide the following information:
The country of registration, that is, the country in which your enterprise is registered.
The name of your enterprise.
The registration number of your enterprise in the country of registration.
The registered address of your enterprise.
The front and back images of your enterprise certificate that is registered in the country of registration.
If your account is a personal account, you must provide the following information:
The type of your certificate for real-name verification. Passports and driver licenses are supported.
The number of your passport or driver license.
Your full name.
The front and back images of your passport or driver license.
After you submit the required information, you may view the following real-name verification status on the Real-name Verification page:
Your real-name verification is being reviewed. In most cases, the review process takes one or two days to complete.
Your real-name verification is complete.
Your real-name verification fails. You can submit the verification information again.
I am unable to complete real-name verification, but I want to support users in the Chinese mainland. What do I do?
We recommend that you select the China (Hong Kong) region when you purchase Alibaba Cloud services.
Why am I unable to complete real-name verification after I upload the images of my ID card for real-name verification?
You can use only your passport or driver license to complete real-name verification on the Alibaba Cloud international site (alibabacloud.com). If you are a Chinese citizen, upload a scan copy of your foreign visa page. If you are a Chinese citizen and have a Chinese ID card, we recommend that you register an account on the Alibaba Cloud China site (aliyun.com) to purchase Alibaba Cloud products and services.
What is an enterprise certificate or an enterprise registration number?
An enterprise certificate is a document that you received when you registered your enterprise in a country. An enterprise registration number is your enterprise number that was registered in the country of registration.
The country that issued my passport is different from the country that I selected when I registered my Alibaba Cloud account, and I am unable to complete real-name verification. What do I do?
In addition to providing the passport information, you must also submit a scan copy of your visa page or the work permit that was issued to you by the country that you selected when you registered your Alibaba Cloud account. You can also upload images of your driver license that was issued by the country.