WUYING Terminal:FAQ about clients

When an end user installs an Alibaba Cloud Workspace client on a local PC running Windows 7, the message This program requires Windows Service Pack 1 or later appears.

Solution

1. On the local PC, run Command Prompt as an administrator.

   1. Press the shortcuts Win+R. In the Run dialog box, enter cmd and click OK.

   2. Click the search box in the task bar, enter Command Prompt, and then select Run as administrator from the shortcut menu.

2. Run the following command to start the diagnostic program:

   "C:\Program Files (x86)\Wuying Cloud Computer\bin\diagnose.exe"

3. View the command output. If the following command output is returned, the GPU driver is missing. In this case, install a GPU driver.

   Could not initialize EGL display: error 0x3001

When an end user launches an Alibaba Cloud Workspace client on a local Windows PC, the end user receives the following error message: The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem.

An error message indicating that the developer identity cannot be confirmed appears after an end user clicks the Alibaba Cloud Workspace client icon on a MacBook running macOS 10.13 or 10.14.

Solution

You can perform the following operations to launch the client:

1. Open Finder on the MacBook and click Applications.

2. Find Alibaba Cloud Workspace from the application list.

3. Right-click Alibaba Cloud Workspace and click Open.

This issue may be caused by the disabled port 55556. To resolve the issue, perform the following operations:

1. Go to the directory in which the client is installed.

   By default, the client is installed in C:\Program Files (x86)\Wuying Cloud Computer.

2. Open the bin folder, find the sdbus_daemon.conf file, and edit the file in a text editor.

3. Change the port number.

   The default port number is 55556. You must change the port number to another port number that is not occupied. The port number ranges from 0 to 65535.

4. Relaunch the client.

Run the following command to check whether you can access Elastic Desktop Service over your local network:

ping ecd.region.aliyuncs.com

1. Check whether the username and password are correct, and re-enter the username and password.

2. If the issue persists after you perform the preceding steps, you may have forgotten the password. In this case, you can perform the following operations based on the user account type.

   Convenience user

   Administrator-activated

   Contact your administrator to change the password. Your administrator must perform the following operations:

   1. Log on to the Elastic Desktop Service console.

   2. In the left-side navigation pane, choose Users & Logons > Users & Organizations.

   3. On the User tab of the Users & Organizations page, find the user that you want to manage and click Change Password in the Actions column.

   4. In the Change Password dialog box, proceed as prompted.

      After your administrator sends you the username and new password, you can use the username and password to log on to the Alibaba Cloud Workspace client.

   User-activated

   You can reset the password on the WUYING client, or contact your administrator to reset the password in the WUYING Workspace console. Then, you can log on to the client by using the username and the new password.

   Reset the password on the WUYING client

   1. On the logon page of the WUYING client, click Forgot password.

   2. In the Reset Password dialog box, enter the username and email address

      as prompted, and then click Confirm.

      Then, the system automatically sends an initial password to you. You can use the initial password to log on to the client and change the password as prompted.

   Reset the password in the WUYING Workspace console

   1. Log on to the Elastic Desktop Service console.

   2. In the left-side navigation pane, choose Users & Logons > Users & Organizations.

   3. On the User tab of the Users & Organizations page, find the user that you want to manage and click the ⋮ icon, and then click Change Password in the Actions column.

   4. In the Reset Password dialog box, select a method to send the new password and click OK.

      Then, the system automatically sends an initial password to you. You can use the initial password to log on to the client and change the password as prompted.

   Enterprise AD user

   Contact your administrator to change the password. Your administrator must perform the following operations:

   1. Log on to the AD domain controller of your enterprise.

   2. Open Server Manager. In the left-side navigation pane, click AD DS.

   3. In the server list, right-click the required server and select Active Directory Users and Computers.

   4. In the dialog box that appears, find the user for which you want to change the password. You can also modify basic information of the user.

      • Change the logon password

        1. Right-click the desired user and select Reset Password from the shortcut menu.

        2. In the Reset Password dialog box, specify a new password as prompted and click OK.

      • Modify basic information

        1. Right-click the desired user and select Properties from the shortcut menu.

        2. Modify the basic information about the user based on your business requirements.

        3. Click OK.

   After your administrator sends you the username and new password, you can use the username and password to log on to the Alibaba Cloud Workspace client.

You can click DesktopAssistant on the cloud computer and use the upload and download feature to read and write data on local disks.