[Repair Completed] The refrigeration equipment failure in the PCCW IDC site caused the Anomaly in Alibaba Cloud Hong Kong Region
Dec 18, 2022
IT Hardware
Alibaba Cloud Monitor has found an equipment anomaly in Alibaba Cloud Hong Kong IDC Zone C, which had affected the normal use of ECS, PolarDB and other cloud products in Available Zone C in Hong Kong. Alibaba Cloud engineers have been working on this issue urgently in top priority. We sincerely apologise for the inconvenience caused to you.
If you have any concerns, please feel free to contact us.
---Progress update---
After investigation, we found the anomaly was caused by the failure of a refrigeration equipment in an IDC site operated by PCCW, which affects the use of cloud products such as ECS, cloud database, storage products (OSS, Tablestore, etc.), cloud network products (Global Acceleration, NAT Gateway, VPN Gateway, etc.) in the availability zone C of Alibaba Cloud Hong Kong region. This issue also affected the console access and API call operations in the Hong Kong region. Currently Alibaba Cloud engineers are working closely with engineers from PCCW to expedite the repair process, and some refrigeration equipment has already been restored. We sincerely apologize for the inconvenience caused. If you have any concerns or need any support, please feel free to contact us.
---Progress update---
The refrigeration equipment in the PCCW IDC site has been restored, and all cloud products in the availability zone C of Alibaba Cloud Hong Kong region are gradually getting back to normal operation. For customers who have been affected by this anomaly, we will make compensations accordingly based on the product/service agreements with customers, including service level agreements(SLAs) of relevant products.We sincerely apologize for the inconvenience caused. If you have any concerns or need any support, please feel free to contact us.
If you have any concerns, please feel free to contact us.
---Progress update---
After investigation, we found the anomaly was caused by the failure of a refrigeration equipment in an IDC site operated by PCCW, which affects the use of cloud products such as ECS, cloud database, storage products (OSS, Tablestore, etc.), cloud network products (Global Acceleration, NAT Gateway, VPN Gateway, etc.) in the availability zone C of Alibaba Cloud Hong Kong region. This issue also affected the console access and API call operations in the Hong Kong region. Currently Alibaba Cloud engineers are working closely with engineers from PCCW to expedite the repair process, and some refrigeration equipment has already been restored. We sincerely apologize for the inconvenience caused. If you have any concerns or need any support, please feel free to contact us.
---Progress update---
The refrigeration equipment in the PCCW IDC site has been restored, and all cloud products in the availability zone C of Alibaba Cloud Hong Kong region are gradually getting back to normal operation. For customers who have been affected by this anomaly, we will make compensations accordingly based on the product/service agreements with customers, including service level agreements(SLAs) of relevant products.We sincerely apologize for the inconvenience caused. If you have any concerns or need any support, please feel free to contact us.
