Scenarios
Sales Promotions
Alibaba Cloud organizes and allocates resources, prepares for flexible resource scale-out, and optimizes the overall performance before a sales promotion to ensure that customers get through business peaks smoothly.
Business System Launch
Alibaba Cloud detects and prevents risks before a system is launched, and provides assurance during the launch to ensure that business goals are achieved at critical moments.
Major Events Livestreaming
For important events such as activities and gala livestreaming or broadcasting, Alibaba Cloud conducts performance tests in advance and provides assurance to ensure that the events succeed.
Benefits
Professional Technical Team
Alibaba Cloud owns a professional technical team, who helped ensure the stable operation of Beijing 2008 Summer Olympics and Beijing 2022 Winter Olympics with high quality and provided support for major events of leading e-commerce enterprises such as Double 11 of Tmall.
Rich Hypercare Experience
Based on more than a decade of hypercare experience for projects of Alibaba Group and major customers, Alibaba Cloud can provide reliable end-to-end assurance services.
Sophisticated Hypercare Solutions
After years of practice and experience, Alibaba Cloud has developed a complete set of hypercare processes and solutions to help customers get through business peaks.
Service Content
Information Collection
Alibaba Cloud learns about the customer's current business situation, collects information about the business system, architecture, capacity and so on, and analyzes the business status to determine the service objectives.
Risk Inspection
Alibaba Cloud inspects risks on the customer's cloud businesses by predicting and checking potential risks to prevent the risks from happening. This way, customer businesses can run stably during peak hours.
On-demand Stress Tests
Alibaba Cloud conducts stress tests regarding the performance of customer businesses and determines the system capacity and bottleneck of customer businesses, which can be used to provide reference for subsequent capacity and bottleneck optimization.
Capacity Assessment
Alibaba Cloud evaluates the system capacity and elastic resources of customer businesses to determine whether the system capacity can meet the business requirements. The evaluation result can be used for subsequent resource optimization.
Monitoring Optimization
Based on the customer's business objectives, Alibaba Cloud performs the monitoring configuration to define the monitoring metrics, thresholds, and capabilities from the business layer to the cloud resource layer and optimizes the existing monitoring system to ensure real-time monitoring of business resources.
Process Optimization
Based on the customer's business objectives, Alibaba Cloud defines the overall assurance procedure, including the process of cooperation between the customer's business teams and relevant Alibaba Cloud teams during the assurance, to ensure smooth process transition and clear division of responsibilities.
Cloud Resource Sorting
Alibaba Cloud sorts the cloud resources involved in customer businesses and provides a list of resources for subsequent evaluation and optimization.
Traffic Protection
Based on the customer's business objectives, Alibaba Cloud designs protection solutions and plans resources for unexpected traffic bursts that may arise during peak hours. This ensures the smooth running of customer businesses.
Security Hardening
Based on the customer's current situation and business objectives, Alibaba Cloud evaluates the customer's security protection capabilities and provides a corresponding security hardening solution.
Database Optimization
Alibaba Cloud evaluates the customer's database service, identifies the database performance, and provides an optimization solution to ensure that the database runs smoothly during peak hours.
Resource Bottleneck Optimization
Based on the customer's current situation and business objectives, Alibaba Cloud evaluates the customer's resources with the help of stress tests and other methods, identifies the resource bottleneck, and provides an optimization solution.
24/7 Emergency Support Group
Regarding critical moments of an activity, event, or business, Alibaba Cloud establishes a 24/7 emergency support group to troubleshoot issues for the customer in real time.
Technical Account Manager
Alibaba Cloud assigns a technical account manager who is responsible for providing 24/7 assurance for the customer and learns about the customer's situation in real time and keeps in contact with the customer. This way, the customer can be ensured to get through critical moments of an event, game, or business and reach the business goals.
Service Summary
Alibaba Cloud provides a summary report after the service for critical moments of an event, game, or business ends.
Acceptance Report
Alibaba Cloud provides an acceptance report after the service for critical moments of an event, game, or business ends.
Information Collection
Alibaba Cloud learns about the customer's current business situation, collects information about the business system, architecture, capacity and so on, and analyzes the business status to determine the service objectives.
Risk Inspection
Alibaba Cloud inspects risks on the customer's cloud businesses by predicting and checking potential risks to prevent the risks from happening. This way, customer businesses can run stably during peak hours.
On-demand Stress Tests
Alibaba Cloud conducts stress tests regarding the performance of customer businesses and determines the system capacity and bottleneck of customer businesses, which can be used to provide reference for subsequent capacity and bottleneck optimization.
Information Collection
Alibaba Cloud learns about the customer's current business situation, collects information about the business system, architecture, capacity and so on, and analyzes the business status to determine the service objectives.
Risk Inspection
Alibaba Cloud inspects risks on the customer's cloud businesses by predicting and checking potential risks to prevent the risks from happening. This way, customer businesses can run stably during peak hours.
On-demand Stress Tests
Alibaba Cloud conducts stress tests regarding the performance of customer businesses and determines the system capacity and bottleneck of customer businesses, which can be used to provide reference for subsequent capacity and bottleneck optimization.
Capacity Assessment
Alibaba Cloud evaluates the system capacity and elastic resources of customer businesses to determine whether the system capacity can meet the business requirements. The evaluation result can be used for subsequent resource optimization.
Monitoring Optimization
Based on the customer's business objectives, Alibaba Cloud performs the monitoring configuration to define the monitoring metrics, thresholds, and capabilities from the business layer to the cloud resource layer and optimizes the existing monitoring system to ensure real-time monitoring of business resources.
Process Optimization
Based on the customer's business objectives, Alibaba Cloud defines the overall assurance procedure, including the process of cooperation between the customer's business teams and relevant Alibaba Cloud teams during the assurance, to ensure smooth process transition and clear division of responsibilities.
Cloud Resource Sorting
Alibaba Cloud sorts the cloud resources involved in customer businesses and provides a list of resources for subsequent evaluation and optimization.
Traffic Protection
Based on the customer's business objectives, Alibaba Cloud designs protection solutions and plans resources for unexpected traffic bursts that may arise during peak hours. This ensures the smooth running of customer businesses.
Security Hardening
Based on the customer's current situation and business objectives, Alibaba Cloud evaluates the customer's security protection capabilities and provides a corresponding security hardening solution.
Database Optimization
Alibaba Cloud evaluates the customer's database service, identifies the database performance, and provides an optimization solution to ensure that the database runs smoothly during peak hours.
Resource Bottleneck Optimization
Based on the customer's current situation and business objectives, Alibaba Cloud evaluates the customer's resources with the help of stress tests and other methods, identifies the resource bottleneck, and provides an optimization solution.
24/7 Emergency Support Group
Regarding critical moments of an activity, event, or business, Alibaba Cloud establishes a 24/7 emergency support group to troubleshoot issues for the customer in real time.
Technical Account Manager
Alibaba Cloud assigns a technical account manager who is responsible for providing 24/7 assurance for the customer and learns about the customer's situation in real time and keeps in contact with the customer. This way, the customer can be ensured to get through critical moments of an event, game, or business and reach the business goals.
24/7 Emergency Support Group
Regarding critical moments of an activity, event, or business, Alibaba Cloud establishes a 24/7 emergency support group to troubleshoot issues for the customer in real time.
Technical Account Manager
Alibaba Cloud assigns a technical account manager who is responsible for providing 24/7 assurance for the customer and learns about the customer's situation in real time and keeps in contact with the customer. This way, the customer can be ensured to get through critical moments of an event, game, or business and reach the business goals.
Service Summary
Alibaba Cloud provides a summary report after the service for critical moments of an event, game, or business ends.
Acceptance Report
Alibaba Cloud provides an acceptance report after the service for critical moments of an event, game, or business ends.
Service Summary
Alibaba Cloud provides a summary report after the service for critical moments of an event, game, or business ends.
Acceptance Report
Alibaba Cloud provides an acceptance report after the service for critical moments of an event, game, or business ends.
Acceptance Criteria
The acceptance criteria of Hypercare Service are that Alibaba Cloud submits the Hypercare Service Work Plan and the Hypercare Service Report. The assurance must meet customer expectations.
Service Process
Customer shall submit a service request at least 15 business days before place an order. Customer and Alibaba Cloud shall agree on service requirements and objectives.
Customer
Communicates demands, makes an inventory of resources, and analyzes the service architecture.
Alibaba Cloud
Sorts assurance information, inspects risks, sorts cloud resources, conducts stress tests, evaluates existing system capacity, and analyzes security hardening and resource bottleneck.
Customer
Determines the solutions.
Alibaba Cloud
Provides the system capacity solution, resource bottleneck optimization solution, database optimization solution, and process/monitoring optimization solution.
Customer
Verifies the solutions.
Alibaba Cloud
Implements the solutions based on requirements, monitors core resources, and establishes an emergency channel.
Customer
Accept solutions.
Alibaba Cloud
Gives an assurance report and summarizes the assurance service details.
Pricing
Hypercare Service includes the following editions: Basic Edition, Standard Edition, Advanced Edition, and Custom Edition.
All the four editions are billed based on a pay-as-you-go basis.
Basic Edition
$28,000
Provides information and cloud resource analysis, risk inspection, risk monitoring, process optimization, and anti-DDoS planning before an event; provides support for customer business during peak hours and provides post-event summary after an event.
