• Partner Introduction​

  
  WIZ.AI is the leading innovator of AI powered Omnichannel Customer Engagement! Deploying cutting edge conversational AI to enable businesses around the globe to effortlessly connect to their customers at scale, with the right message at the right time, over telephony, chat, messaging and email, to create real connections with their customers. On track to becoming a unicorn, WIZ.AI has experienced a staggering growth of over ten times year on year. It currently serves over 200 clients, many of which are fortune 500 companies, delivering hundreds of millions of automated omnichannel customer engagements every hour, 24/7, all over the globe! Backed by globally leading investors such as Tiger Global, GL Ventures and Gaorong Capital together with Singtel Innov8, GGV Capital, Yunqi Partners, Wavemaker Partners, Insignia Ventures and K3 Ventures, who have also invested in the likes of Air BnB, Palantir, Slack, Grab, Tiktok, Alibaba, the company is supported by experienced advisors. For their innovation, WIZ.AI has been recognised by the Singapore Government and is part of the Infocomm Media Development Authority (IMDA) Accreditation programme which gives it Greenlane priority. They were also selected as one of the 100 most promising Technology Pioneers of 2022 by the World Economic Forum (WEF), Forbes Asia 100 to Watch, as well as the Silver award in the prestigious 2021 Techblazer Awards. This strong support has allowed WIZ.AI to springboard from its headquarters in Singapore to expand rapidly with local offices all across the region.

• Solutions

  
  ● Elasticity
  Able to adapt to workload changes by scaling up & down call volume as needed to match the current workload demand, with no limitations, within just 3 business days.
  
  ● Multi-Channel
  Connect effortlessly to customers at scale, with the right message at the right time, over telephony, chat, messaging and email, to create real connections to customers.
  
  ● Human-like + Data Insights
  95% of customers don’t know that they are talking to a Talkbot. Extract customer info during call to build comprehensive customer profiles

• Partner Success Story

  
  Customer Reference - Carro
  
  Description
  Carro is a digital automotive marketplace that offers a full-stack service for all aspects of car ownership. They had previously employed local call centers to engage with their customers, however with the increased volume, they had over 20,000 potential leads that the local call centre operation would not otherwise have addressed. Problem • Drive cost efficiency • Increase customer reach • Ensure compliance to business strategies • Promote customer satisfaction
  
  Solution
  WIZ.AI Automotive Customer Service Talkbot ,Call to potential leads to encourage them to list their vehicles on Carro’s digital automotive marketplace. The Talkbots were able to handle almost four times the volume of calls as compared to a human agent, with a similar customer response rate. Benefits • High Talkbot contact rate ranging from 77% to 80% • Yielded manpower cost saving of 70% • Delivered 3X results as compared to human agent