May 21 After-Sale Support Plan Upgrade

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0.0.201

Service Upgrade

May 21 After-Sale Support Plan Upgrade

May 21, 2019

Upgrade from Beijing time May 21, 2019.

Upgrade details: In order to optimize the experience of users, Alibaba Cloud upgraded our after-sales support plan, details below:

1. For Basic and Developer plan, the service availability changed to 24*7, instead of local business hour 8am-5pm.
2. The response time for general questions changed to 18 hour, instead of 36 hour, for all support plans.
3. For Basic plan, every user can submit 6 technical support Tickets/Quarter, instead of 3 Tickets/Quarter.
4. All Alibaba Cloud registrants can enjoy this upgrade regardless the registration time.
5. The rest support plan will not be affected.

Learn More

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