Announcement on the retirement of Web Hosting
Jan 14, 2022
Cloud Web Hosting
【Alibaba Cloud】【Web Hosting】【Product Retirement】
Dear Alibaba Cloud users,
We are sorry to inform you that due to service updates and iterations, Alibaba Cloud will shut down Web Hosting and stop all the related services on April 1, 2022. To ensure the quality of user experience and the continuity of your business, we provide you with Simple Application Server. Please be sure to migrate the websites deployed on your Web Hosting instances to your simple application server at your earliest opportunity before April 1, 2022. Then, you can unsubscribe from Web Hosting to obtain a full refund for the unused resources. There is a risk of data loss if you fail to complete the migration on time. We apologize again for the inconvenience caused to you by the service adjustment.
You can perform the following operations to migrate your websites: Use a coupon to purchase a simple application server with the specified specifications for free -- Migrate websites from your Web Hosting instances to the simple application server -- Unsubscribe from your Web Hosting instances.
1. Use a coupon to purchase a simple application server with the specified specifications for free.
If you own a Web Hosting instance, you are entitled to a coupon that you can use to purchase a simple application server plan that is priced at USD 4.5 per month and covers two vCPUs, 1 GB memory, and an enhanced SSD (ESSD) for free for one year. The number of coupons that you can obtain is equal to the number of Web Hosting instances that you own. In addition, you must select the LAMP 7.4 image when you create a simple application server. Place an order:
2. Migrate websites from your Web Hosting instances to the simple application server.
For information about how to migrate websites from Web Hosting instance to a simple application server, pls visit https://www.alibabacloud.com/help/doc-detail/356662.html
3. Unsubscribe from your Web Hosting instances
You cannot unsubscribe from your Web Hosting instances in the Web Hosting console. You must submit a ticket by visiting https://workorder-intl.console.aliyun.com/console.htm#/ticket/list and our technical support will unsubscribe you from your Web Hosting instances. You can also submit a ticket for other concerns.
FAQ
1. If my Web Hosting instance expires after March 31, 2022, can I continue to use my Web Hosting instance after March 31, 2022?
No, you can no longer use your Web Hosting instance after March 31, 2022.
2. Can I purchase or upgrade a Web Hosting instance any longer?
No, you can no longer purchase or upgrade a Web Hosting instance because Alibaba Cloud has stopped the sales of Web Hosting.
3. Can I renew my Web Hosting instances any longer?
After the announcement, you can renew at most once and the renewal time is 1 month. The renewal will stop on February 28, 2022. If you fail to migrate your websites deployed on a Web Hosting instance within 15 days after the instance expires, submit a ticket to apply for a temporary recovery of the service. Then, you can migrate your websites from the Web Hosting instance to your simple application server.
Note: We recommend that you migrate your websites at your earliest opportunity within 15 days after your Web Hosting instances expire. You can continue to use your Web Hosting instances within 15 days after the instances expire. After the 15-day period, the instances are suspended. After the instances are suspended, the instances and related data will be reserved for another 15 days.
4. How do I obtain the coupon for a simple application server?
If you own a Web Hosting instance, we will issue a coupon to you. The coupon is valid until April 1, 2022. You can use the coupon to offset the price of a simple application server with the specified specifications. For any questions, pls submit a ticket remarked with "About the retirement of Web Hosting instances". Describe your questions in the ticket and we will respond to you in a timely manner.
5. When I create a simple application server, can I select an option other than the LAMP 7.4 image?
No, you must choose the LAMP 7.4 image when you create a simple application server. Only this image supports website migration because the image has the same underlying environment as Web Hosting instances.
6. Can I select data disks when I create a simple application server?
Yes, you can select data disks when you create a simple application server. However, the issued coupon does not cover data disks, and you will pay for the excess amount.
7. If there are still other questions about the content of this announcement (for example, related to the agreement signed before), how to deal with it?
You can submit a ticket and relevant staff will communicate with you and answer your questions.
Dear Alibaba Cloud users,
We are sorry to inform you that due to service updates and iterations, Alibaba Cloud will shut down Web Hosting and stop all the related services on April 1, 2022. To ensure the quality of user experience and the continuity of your business, we provide you with Simple Application Server. Please be sure to migrate the websites deployed on your Web Hosting instances to your simple application server at your earliest opportunity before April 1, 2022. Then, you can unsubscribe from Web Hosting to obtain a full refund for the unused resources. There is a risk of data loss if you fail to complete the migration on time. We apologize again for the inconvenience caused to you by the service adjustment.
You can perform the following operations to migrate your websites: Use a coupon to purchase a simple application server with the specified specifications for free -- Migrate websites from your Web Hosting instances to the simple application server -- Unsubscribe from your Web Hosting instances.
1. Use a coupon to purchase a simple application server with the specified specifications for free.
If you own a Web Hosting instance, you are entitled to a coupon that you can use to purchase a simple application server plan that is priced at USD 4.5 per month and covers two vCPUs, 1 GB memory, and an enhanced SSD (ESSD) for free for one year. The number of coupons that you can obtain is equal to the number of Web Hosting instances that you own. In addition, you must select the LAMP 7.4 image when you create a simple application server. Place an order:
2. Migrate websites from your Web Hosting instances to the simple application server.
For information about how to migrate websites from Web Hosting instance to a simple application server, pls visit https://www.alibabacloud.com/help/doc-detail/356662.html
3. Unsubscribe from your Web Hosting instances
You cannot unsubscribe from your Web Hosting instances in the Web Hosting console. You must submit a ticket by visiting https://workorder-intl.console.aliyun.com/console.htm#/ticket/list and our technical support will unsubscribe you from your Web Hosting instances. You can also submit a ticket for other concerns.
FAQ
1. If my Web Hosting instance expires after March 31, 2022, can I continue to use my Web Hosting instance after March 31, 2022?
No, you can no longer use your Web Hosting instance after March 31, 2022.
2. Can I purchase or upgrade a Web Hosting instance any longer?
No, you can no longer purchase or upgrade a Web Hosting instance because Alibaba Cloud has stopped the sales of Web Hosting.
3. Can I renew my Web Hosting instances any longer?
After the announcement, you can renew at most once and the renewal time is 1 month. The renewal will stop on February 28, 2022. If you fail to migrate your websites deployed on a Web Hosting instance within 15 days after the instance expires, submit a ticket to apply for a temporary recovery of the service. Then, you can migrate your websites from the Web Hosting instance to your simple application server.
Note: We recommend that you migrate your websites at your earliest opportunity within 15 days after your Web Hosting instances expire. You can continue to use your Web Hosting instances within 15 days after the instances expire. After the 15-day period, the instances are suspended. After the instances are suspended, the instances and related data will be reserved for another 15 days.
4. How do I obtain the coupon for a simple application server?
If you own a Web Hosting instance, we will issue a coupon to you. The coupon is valid until April 1, 2022. You can use the coupon to offset the price of a simple application server with the specified specifications. For any questions, pls submit a ticket remarked with "About the retirement of Web Hosting instances". Describe your questions in the ticket and we will respond to you in a timely manner.
5. When I create a simple application server, can I select an option other than the LAMP 7.4 image?
No, you must choose the LAMP 7.4 image when you create a simple application server. Only this image supports website migration because the image has the same underlying environment as Web Hosting instances.
6. Can I select data disks when I create a simple application server?
Yes, you can select data disks when you create a simple application server. However, the issued coupon does not cover data disks, and you will pay for the excess amount.
7. If there are still other questions about the content of this announcement (for example, related to the agreement signed before), how to deal with it?
You can submit a ticket and relevant staff will communicate with you and answer your questions.
