Salesforce is the world’s most trusted customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
Alibaba Cloud offers resale services for Salesforce products throughout China (including the Hong Kong SAR, Macao SAR, and Taiwan region).
Your Favorite Salesforce Solutions, Available from Alibaba Cloud
Salesforce and Alibaba Cloud have a strategic partnership throughout China (including Hong Kong SAR, Macao SAR, and Taiwan region). Customers can purchase Salesforce products from Alibaba Cloud, the official reseller of Salesforce throughout China (including Hong Kong SAR, Macao SAR, and Taiwan region).
Furthermore, we offer Salesforce’s #1 CRM platform — including Sales Cloud, Service Cloud, Salesforce Platform, and more — hosted in Chinese Mainland via Salesforce on Alibaba Cloud.
Through our collaboration, customers can continue leveraging the Salesforce products they know and love, while benefiting from Alibaba Cloud’s deep-rooted local market presence, enhanced customer service and support, and integrated solutions designed to meet local business needs.
Salesforce Products
Alibaba Cloud offers a variety of Salesforce products to customers throughout China (including Hong Kong SAR, Macao SAR, and Taiwan region), including but not limited to:
Sales Cloud
Salesforce's CRM software designed to help organizations improve sales efficiency, track customer needs, and enhance the overall customer experience. Accelerate revenue, from pipeline to paycheck.
Service Cloud
Provides solutions for customer service and support, allowing businesses to offer multichannel customer support, automate service processes, and utilize intelligent customer service tools.
Salesforce Platform
Provides a comprehensive suite of tools and services for app development, data integration, and business process automation. It enables organizations to build custom applications, integrate data from various sources, and automate workflows to streamline operations and enhance productivity.
Marketing Cloud
A complete marketing platform designed to help you personalize every moment of engagement across the customer lifecycle. By connecting every department through actionable data and Agentforce, we empower teams to work together to build lasting customer relationships.
Agentforce
A proactive, autonomous AI application that provides specialized, always-on support to employees or customers. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role.
Commerce Cloud
An e-commerce platform that aims to help businesses establish comprehensive digital retail experiences. The platform provides a range of tools and functionalities to support enterprises' needs in omni-channel sales, personalized marketing, and customer experience.
MuleSoft
MuleSoft enables businesses to seamlessly integrate Salesforce with other systems, applications, and data sources, facilitating data integration, process alignment, and real-time interaction across multiple systems. By expanding API adoption, enterprises can effectively leverage GEN AI by consolidating diverse data assets within the Salesforce Platform.
Tableau
The world’s leading AI-powered analytics platform that enables users to create interactive and shareable dashboards from various data sources. It provides a user-friendly interface with drag-and-drop functionality, making it easy to create visually compelling visualizations.
Small Business
The all-in-one CRM designed to help small and medium-sized enterprises (SMEs) manage their sales, customer support, marketing, and overall business operations more effectively. Put the power of the #1 CRM to work, at a price that works for you.
Salesforce for Industries
Salesforce provides industry-specific solutions designed to meet the unique needs of each sector and help businesses manage customer relationships and operations more effectively. Solutions are available for a broader range of sectors, please contact us for more information.
Retail
Salesforce offers solutions for retail businesses such as fashion, restaurants, grocery, convenience shops, mass merchants, department stores. Our portfolio of products helps you to connect with customers, simplify and scale omnichannel commerce, deliver connected and consistent service, supercharge your store and HQ employees and strengthen and optimize partner relationships.
Financial Services
Tailored solutions for banking, insurance, wealth & asset management and other financial services. Salesforce offers a complete portfolio of best-in-class business apps that are purpose-built for financial services institutions. The solutions address sales, service, marketing, and data needs for customer satisfaction goals, client on-boarding, personalised financial engagement, underwriting, and claims processing, to name a few.
Manufacturing
Industry-specific solutions for manufacturing businesses, providing tools for sales collaboration, customer service, partner ecosystem and supply chain management to streamline operations and improve customer relationships. Salesforce's solutions also include tools for managing product warranties, tracking warranties, and handling equipment servicing.
Telecommunications
Tailored solutions for telecommunication companies and network operators, aimed at supporting excellent customer service and enhancing customer engagement through automated processes and personalized services. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
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Disclaimer
- Please note that all solutions and marketing contents presented on this page are provided by Salesforce and Alibaba Cloud is not liable to or responsible for their accuracy, condition, quality, durability, performance, reliability, merchantability or fitness for a particular purpose, or non-infringement.
