Established in 2019, AI Rudder is a software company that provides advanced Voice AI technology to help companies address B2C communication challenges across a wide range of industries, including banking, Fintech, insurance, e-commerce, logistics, and supply chain.

As of 2022, more than 200 companies worldwide use AI Rudder’s software as a service (SaaS) platform with an AI voice bot to maximize profits, efficiency, and scalability.

AI Rudder’s Voice AI solution contains an AI voice bot, quality assurance, an AI call center, and a chatbot to provide an integrated platform to unify all customer-related interactions. This can empower the customer service teams and supercharge their customer experiences. The Voice AI bot solution can understand multiple languages and the built-in continuous deep learning mechanism can be trained to provide faster and more accurate customer resolutions and support customers 24/7.

AI Rudder’s cloud-based Voice AI platform will analyze millions of interactions daily to generate a highly personalized response.

As a software company that harnesses the power of AI, AI Rudder needs to consume a huge amount of computing power to optimize its AI technologies, including Automatic Speech Recognition, Natural Language Understanding, Natural Language Generation, and Sentiment Analysis.

AI Rudder is looking for a cloud technology partner that can provide reliable and scalable cloud infrastructure solutions to meet the needs of its customers, high-performance big data solutions to store and manage the data collected from users’ computers and devices for deep-learning, and easy-to-manage cloud-native products to reduce O&M costs.

Alibaba Cloud has three world-class local data centers in Indonesia, allowing AI Rudder to serve Indonesian companies in a more secure and responsive manner.

In terms of AI and big data expertise, Alibaba Cloud has demonstrated its capabilities and robustness of Big Data Analytics with its intelligent chatbot during the Double 11 Global Shopping Festival. AI Rudder used Alibaba Cloud’s highly reliable cloud infrastructure, 200+ cloud products and services, and optimized cost to operate and manage its Voice AI platform in a cost-effective and scalable way, expanding its business on Alibaba Cloud quickly and smoothly.

As one of the world’s leading technology company, AI Rudder has a cloud-native gene to implement its Voice AI platform based on microservice architecture, to magnify application flexibility and performance.

Alibaba Cloud Container Service for Kubernetes (ACK) is a managed container service that helps customers build high-performance Kubernetes clusters easily. AI Rudder uses ACK to set up its microservice system on top of Serverless Kubernetes (ASK) clusters, which are O&M-free and support auto scaling based on the workload requirements. Furthermore, AI Rudder utilizes Alibaba Cloud Service Mesh (ASM) for the unified traffic management of applications and Application Real-Time Monitoring Service (ARMS) to monitor applications running in the Kubernetes clusters.

Moreover, AI Rudder stores its huge amount of user transaction data in Alibaba Cloud cloud-native data storage solutions (such as ApsaraDB RDS for structured data, ApsaraDB Redis for caching, OSS for raw data, and HBase for NoSQL data). All these highly available and future-ready storage solutions help AI Rudder develop a data analytics and AI platform to perform user profiling, data-driven optimization, and predictive analytics to improve the performance and accuracy of its Voice AI solutions.

Notice: ApsaraDB for Redis and Tair have been merged and renamed to Tair (Redis® OSS-compatible) since September 2024.

From cloud-native architecture to deep learning, Alibaba Cloud and AI Rudder have a lot in common, including the belief that AI is shaping the future of almost every industry.

Alibaba Cloud is collaborating with a list of partners worldwide to offer robust, smart, and cloud-based solutions. AI Rudder would like to work with Alibaba Cloud as a strategic partner and solution provider to deliver higher-quality AI solutions and products to customers.