GTR is a joint-venture between two prominent companies in the aviation industry in Asia Pacific, namely AirAsia Berhad – world’s best low-cost carrier and SATS Ltd. – Asia leading provider of gateway services and food solutions.

They recently unveiled its Digitalize Airport Control Center for ground handling services in the Kuala Lumpur Internationaircraft turnaround of 25 minutes. It is the first of its kind in Malaysia.

GTR provides a comprehensive range of ground handling services such as guest services, baggage services, ramp services, cargo services, and security services. It is present in 18 airports in Malaysia and Singapore and handles an average of 550 flights daily.

GTR and Alibaba Cloud's engagement began with the management of their infrastructure and migration of the on-prem system to the cloud. GTR needed to evaluate their internal IT security and cybersecurity-related issues regularly. With the rapid need to transform and innovate, GTR wants to be a leader in technology adoption to bridge IT and business priorities to deliver the best-in-class ground handling.

Alibaba Cloud provided GTR with an IT solution that meets the business requirements, and is a strategic partner in driving Digital Transformation within this Joint-Venture. With rapid solutions and implementation of Alibaba Cloud's IaaS, GTR has gained an end-to-end service and 24/7 support from Alibaba Cloud solution architects, plus added security and reliability after deploying core security products such as Anti-DDOS and WAF to enhance data security and cybersecurity protection.

"Alibaba Cloud gives us the best of its people to drive technology transformation. The working partnership between both parties is really outstanding. With their 24/7 operations, I am assured that my problems are attended to anytime of the day. The service and solution provided by the team is absolutely fantastic."