Bank BTN (Bank Tabungan Negara), a state-owned enterprise with the Indonesian government as its majority shareholder, was established on February 17, 1897, in Indonesia under the name Postspaarbank. Focusing on providing financial services to the public, particularly in the housing and small-medium enterprise (SME) sectors, it underwent several transformations and mergers before adopting its current name. Known for its significant role in Indonesia's housing finance sector, the bank offers various loan products to assist individuals and families in acquiring homes.

Bank BTN is innovating its digital services to increase business efficiency and provide a better experience for customers in online transactions, primarily through its mobile banking application. Initially built as an on-premises solution, Bank BTN’s mobile banking application faced significant challenges during traffic spikes due to a lack of flexibility. The application, designed to manage customers' daily transactions, has very high requirements for stability and scalability. Furthermore, Indonesian banks must establish backup services and ensure uninterrupted service to comply with local regulations. Consequently, Bank BTN decided to adopt cloud technology as the preferred platform for backup operations and to support its mobile banking application.

Considering the importance of application stability, resiliency, and ease of use, Alibaba Cloud offers a solution with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) that caters to the needs of Bank BTN's mobile banking application. Alibaba Cloud has proven use cases and expertise in various industries, with a particular emphasis on the financial services industry in Indonesia. As one of the leading cloud service providers with three Availability Zones in Indonesia, Alibaba Cloud can provide an end-to-end solution to support Bank BTN's mobile banking application, including application platforms, database platforms, middleware, and security. Facing high traffic, Bank BTN requires a service that can meet its needs for speed and flexibility. In addition, one of Bank BTN's main concerns is the ability to deploy services quickly and easily.

Bank BTN insists that cloud service providers have a local team and partners experienced in implementing and providing support within Indonesia. By using Alibaba Cloud, Bank BTN aims to be an innovator in digital services, realizing a faster and more efficient digital transformation in IT management and operations.

In the future, Bank BTN wants to utilize Alibaba Cloud for its other workloads to improve the time to market and resiliency of its applications.