Introduction:

Recently, Gartner officially released the Magic Quadrant for Desktop as a Service, with 14 vendors recognized worldwide. Alibaba Cloud has been positioned into the Niche Players Quadrant. It is also the only Chinese vendor which has been acknowledged in the Gartner Magic Quadrant for Desktop as a Service for two consecutive years.

Gartner defines desktop as a service (DaaS) as the provision of virtual desktops by public cloud or other service providers. DaaS provides desktop or application end-user experiences from virtual machines (VMs) accessed using a remote display protocol. DaaS vendors incorporate a fully managed control plane service into their offerings, which facilitates user connections and provides a management interface. DaaS can be delivered preconfigured as a service. Alternatively, it can be delivered as a platform, in which case the client is responsible for assembly, configuration and management. DaaS is charged for using subscription- or usage-based payment structures.

DaaS solutions allow remote workers, offshore workers, third-party employees, contractors, home workers and office workers to access virtual desktops hosted in the cloud. DaaS solutions include technology that enables centralized management of all VMs. DaaS virtual desktops can be configured for a variety of use cases associated with contact center workers, process workers, information workers, and workers who require high-performance computing or rich graphics.

Source: Gartner, Magic Quadrant for Desktop as a Service, Stuart Downes, Eri Hariu, Mark Margevicius, Craig Fisler, Sunil Kumar, 16 September 2024

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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

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